How to Get Lean - A Focus in Customer Value
This month, we are looking at the methodology that is enabling many gym operators to spend a lot less on gym equipment when doing a refurb, but at the same time having big improvements in their customer satisfaction scores.
They achieve this by focusing on only spending money where it will add value to their customers and solving equipment shortages, whilst not replacing all of the non-value add equipment that is underutilised - saving huge amounts of money. . . . and getting "Lean".